“Variable schedules are now the norm for part-time workers in a variety of industries including retail, where schedules typically change every day and every week, with three to seven days’ notice of the next week’s schedule. In recent years, these scheduling practices have come under increasing scrutiny in state attorney general offices, state and local legislatures, and the media.

This report describes the first randomized controlled experiment of a multi-component intervention designed to shift schedules in hourly retail jobs toward greater stability. Although prior studies have documented the negative effects of schedule instability and one experiment has tackled schedule unpredictability (Lambert et al., in review), the study described here employs rigorous experimental methods to evaluate
an intervention designed to address multiple sources of schedule instability. Our goal was to change an ecosystem in which many practices intersect to undermine schedule stability.”

Download the report