Frontline service sector jobs are characterized, not only by stagnant wages and few fringe benefits, but by a lack of employee control over scheduled work days and times in the context of substantial schedule instability.
“Unpredictable and unstable work schedules are more strongly associated with psychological distress than low wages because they are more likely to increase work-life conflict.”
This report describes the first randomized controlled experiment of a multi-component intervention designed to shift schedules in hourly retail jobs toward greater stability.
Scheduling Stability: The Landscape of Work Schedules and Potential Gains from Fairer Workweeks in Illinois and Chicago
Read the report on The Landscape of Work Schedules and Potential Gains from Fairer Workweeks in Illinois and Chicago